Text

Office procedures for the 21st century 7th edition

— Burton, Sharon - Nama Orang; Shelton, Nelda - Nama Orang;

The Office Procedures for the 21st Century, 7th Edition by Sharon Burton and Nelda Shelton is a comprehensive guide designed to equip students and office professionals with both procedural and interpersonal skills essential for success in modern office environments. The book covers a broad range of topics, including adapting to evolving office settings, enhancing human relations, preparing for job searches, managing work and time efficiently, and developing effective communication skills through telephone and written correspondence. It delves into practical aspects such as processing mail, records management, financial procedures, scheduling appointments, making travel arrangements, and planning meetings and conferences. Notably, this edition introduces a new chapter on crafting effective oral presentations and offers expanded content on ethics, technology, and productivity. The inclusion of end-of-chapter exercises, supported by student working papers and a data CD-ROM, facilitates hands-on learning. With its blend of soft skills and technical knowledge, the book serves as a valuable resource for those aiming to excel in today's dynamic office settings.

Ketersediaan

Informasi Detail