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Steps to the future : fresh thinking on the management of it-based organizational transformation

— Sauer, Christopher - Nama Orang; Yetton, Philip W. - Nama Orang;

This book is the first formal statement of a new alternative. It is based in a new realism both about the limits of the industry's achievements in gaining business value from IT and about the true dynamics of business organizations. The book has grown out of a recognition by the contributors of the importance of IT in enabling new ways of competing through organizational transformation and out of a shared concern for how such organizational change should be managed. The various chapters give the reader compelling reasons why the conventional wisdom has not been successful. The authors tell us what not to do if we want to avoid the classic problems of gaining business value from IT. In rejecting the predictability of formal technical processes in producing organizational benefits, the new way of thinking about IT management embraces the value of deep-seated competencies and capabilities. It rejects the primacy of planned processes to achieve designed outcomes in favor of a cocktail of knowledge, skills, experiences combined with strategies, structures, and processes; together these elements permit the unpredictable to be managed. In the new thinking, succes id defined not as ending up where you want to be but as wanting to be where you end up. Success lies in having what it takes to improvise successfully to achieve a desirable outcome. Thus, the new thinking makes a clear break with the past, and the implications for practice are enormous.

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