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Juran's quality planing and analysis : for enterprise quality fisth edition

— Gryna, Frank M. - Nama Orang; DeFeo, Joseph A. - Nama Orang; Chua, Richard C.H. - Nama Orang;

This is a textbook about managing for enterpise-wide quality to achieve customer satisfaction, loyalty and nusiness goals. Not just meeting product specifications, not just about statistical process control, but a textbook about attaining quality leadership for any enterprise. Attaining quality leadership is our expression that describes an enterprise that has reaped increased financial, cultural, and stakeholder results by implementing the tools and techniques of managing for quality.

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